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2019 Index Rankings: US Hotels & Accommodation Services

Top Index Rankings
Rank Brand 2019 Score
1 Marriott 34.4
2 Holiday Inn 30.9
3 Hilton 30.3
4 Courtyard by Marriott 28.9
5 Holiday Inn Express 28.7
Top Index Improvers
Rank Brand 2019 2018 Change in Score
1 airbnb 7.7 5.9 1.8
2 JW Marriott 16.1 14.8 1.4
3 Courtyard by Marriott 28.9 27.8 1.2
4 Embassy Suites 22.7 21.5 1.2
5 Wyndham Hotels & Resorts 19.1 18.0 1.1

The 1,740 brands in YouGov BrandIndex were ranked based on the Index score, which is a measure of overall brand health calculated by taking the average of Impression, Quality, Value, Satisfaction, Recommend, and Reputation.

The Index Rankings chart shows the brands with the highest average Index scores for the 12 month period from July 1, 2018 through June 30, 2019. The Index Improvers chart ranks the brands with the highest increase in Index, comparing scores from the previous 12-month period. All scores are based on a representative sample of the general population of adults 18+.

All Index scores listed have been rounded to a single decimal place; however, we have used additional precision to assign ranks.

All brands must have been tracked for at least 6 months to be included in the rankings, and must have been tracked for at least 6 months in the prior year’s period (as well as being currently tracked) to appear in the movers tables.

For more information about how YouGov’s Plan & Track data can help your brand, please click here.

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